December 20, 2004

Experts, or at least, anthropologists: Independents are rising again . . .

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Borders wants to sell jazz records to aging boomers . . . Tattered Cover wants to discount best sellers as it expands into the suburban market . . . Amazon.com wants harried buyers to pick up their books at the local chain store . . . . Has the retail world gone mad?” As Michael Booth asks in a Denver Post story, “Isn’t Borders a bookstore? . . . Didn’t Tattered Cover build its vaunted reputation selling full service at full price in the heart of the big city? Doesn’t Amazon think brick-and-mortar stores are so last millennium? ” He points out that, as many are learning this Christmas, “The notion that all books and discs will soon be bought online, or that independent stores must be crushed between e-tailers and chains, ignores how inseparable ‘shopping’ is from ‘lifestyle.'” Booth says many now “dismiss the panic that set in among traditional stores – chains and indies alike – when Internet buying became commonplace a few years ago.” One “anthropologist and marketing cosultant tells him, “If the independents in books and music can hold on and show they know their customer, they’ll be OK.”

Dennis Johnson is the founder of MobyLives, and the co-founder and co-publisher of Melville House.

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